Yes, completing Modules 1–5 is a required step before booking your first appointment. Once you’ve finished, complete the Completion Form. Separate to this, you must complete two SnapForms intake questionnaires and our team will use this information to determine the best appointment for you. We will then contact you to book you in.
This education program is a required first step so we can make the most of your time in the clinic.
Because you know the key facts in the modules before coming to your appointment, time is saved. This assists us to focus on you — your symptoms, goals, and treatment options — rather than spending that time covering all the information. These modules are a part of your management. They give you a strong foundation of knowledge so you’re informed, confident and ready for shared decision-making when you meet your care team.
It means everyone starts with the same knowledge about pelvic pain, no matter where they’re coming from. You’re not alone — this is part of our model of care for everyone accessing the clinic.
The five core modules take 2 hours in total, and the optional psychology module adds 40 minutes to this. You can pause and return to them anytime. In fact, we recommend you don't try to take in all the information at once but split it over more than one day! Remember to jot down things that are important or relevant to you as you watch so that you can raise them in your appointments.
Our team will automatically be notified once you complete the Completion Form and Intake Questionnaires. The information on your Intake Questionnaires is used by one of our practitioners to decide what type of appointment is best suited to you. A receptionist will then contact you to book your first appointment.
Please allow at least 2 weeks after completing your forms for the triage process to occur. If you haven’t heard from us after 2 weeks, please feel free to contact the clinic to enquire.
Yes. Optional learning modules and resources are available to everyone visiting this site, but Modules 1–5 must be completed before booking your first clinic appointment.
We provide multidisciplinary care for people experiencing pelvic pain and/or endometriosis. Our clinic team includes GPs, pelvic physiotherapists, psychologist, and dietitian — all working together to help you manage your symptoms and improve your quality of life. Our practitioners have all done additional training in endometriosis and pelvic pain and are passionate about working with people experienceing these issues.
We also offer education and self-management resources to empower you throughout your care journey.
We are not gynaecologists or surgeons. If required, we can refer you to these specialist services.
Our clinic is open to girls, women, and people assigned female at birth who are experiencing pelvic pain or endometriosis symptoms. This is defined by the Australian Government grant description.
No referral is required. To begin, you’ll need to complete the required questionnaires and the five education modules. Once these are submitted, our team will complete a triage process and arrange your first appointment.
Your completed Intake Questionnaires help us understand your symptoms, needs, and goals. Based on this, we’ll match you with the most appropriate appointment. Initial appointments are 60 minutes with either a GP or a GP and pelvic physio together. The suggested plan for ongoing appointments is decided with you, at this initial appointment.
You have access to bulkbilled GP appointments at intake, follow-up and 3 monthly reviews. You have access to 2 pelvic physiotherapy apppointments at a reduced fee and one psychology appointment at a reduced fee. If you have a GP Chronic Condition Management Plan referral, the allied health appointments including psychology will have a Medicare rebate to you of around $59. If you have a Mental Health Care Plan referral to the psychologist, there is a Medicare rebate of around $145. A dietitian is also available. Please advise us of health care concession card, DVA, ATSI or financial hardship so we can reduce the fees further.
The clinic operates as a low-cost service, funded by the Australian Government to support equitable access to care.
GP appointments: Your first two appointments are bulk billed. After that, review appointments every 3 months are also bulk billed. Any additional GP visits will incur a fee between $115–$280, depending on the consultation type and you will receive a rebate from Medicare for some of the fee.
IUD / Mirena insertion: This procedure is bulkbilled. An equipment fee of $65 applies and if a "green whistle" is used for anaesthesia, $70.
Physiotherapy: Your first two appointments are discounted — from $210 to $100 (1 hour). After that, full fees apply. Generally reviews are 30 minutes with a fee of $125. If you ask your GP to provide a referral under a GP Chronic Condition Management Plan (for endo or pelvic pain), you will receive a Medicare rebate of around $59 for up to 5 appointments.
Psychology: You will receive one discounted session (from $275 to $150). Additional sessions will be billed at the standard rate of $275. If you ask your GP to provide a referral under a GP Mental Health Plan, you will receive a Medicare rebate of around $145.
Dietitian: You will receive one discounted session (from $220 to $100). Further appointments will be charged at the usual fee of $220. If you ask your GP to provide a referral under a GP Chronic Condition Management Plan (for endo or pelvic pain), you will receive a Medicare rebate of around $60.
We understand that healthcare costs can be a real barrier. If you hold a concession card or are experiencing financial hardship, please speak with one of our Admin team members regarding further fee reductions.
Yes, support people are welcome.
Please bring any relevant medical history, your Medicare card, and any questions you’d like to ask.
That’s okay — many of our patients are. Let reception know when you arrive, and we’ll support you as needed.
Things happen, we understand. We simply request that you keep us in the loop. Appointments are precious and due to their duration (30-60 minutes), your no-show has a big impact on the practitioner's day and our ability to see as many patients as we need to. If you notify us at least 24-48 hours before your appointment, we will have a chance to fill the space.
Please stay in touch with us to let us know if you have an issue with attending. If you wake up unwell on the day of your appointment or otherwise unable to travel to the clinic, we can see you via Telehealth instead if you let us know.
For bulkbilled consultations including GP:
If you fail to attend without notifying us more than 24 hours in advance: you will be placed back on the wait list, requiring a further wait for an appointment
If you fail to attend twice without notice, we may decline to offer you further appointments in the Pelvic Pain Clinic
For consultations with fees (physio, psychology, dietitian):
More than 48 hours notice: no fee
Cancellation 24-48 hours before appointment: 50% fee
Cancellation less than 24 hours before appointment: 100% fee
Missed appointments or no notice given: 100% fee
Any missed appointment without notice will be counted as 1 of your 2 subsidised appointments
Pelvic physiotherapy is a specialised form of physical therapy focused on the muscles, joints, nerves, and tissues in the pelvis. It supports people with pelvic pain, bladder or bowel issues, painful sex, or recovery after surgery or childbirth. Pelvic physios share information with their patients about how to optimise bowel function, how to relax pelvic floor muscles and addressing your specific pain.
No. It is not always suggested and it is always your choice. We will explain all options during your visit and work with your comfort level.